Frequently Asked Questions

What is a transactional email?

It may also be called a “triggered” email because they include any email that is triggered by a customer’s interaction with your store (think of a purchase receipt). In this case, these are Shopify’s Notification emails. 

How do discount codes work?

Unique discount codes are generated for each customer when they open an email, and they work automatically with Shopify and will be added to your admin for you. 

How do Recommended Products work?

Recommended Products are displayed automatically based on what a customer has purchased, had in their cart, and what other customers have purchased. 

How do I link social icons in my template?

You can add the URLs for your social icons in the Company Settings of your dashboard. You can also click the social component in the template builder and and click Edit in the Settings on the right to toggle on/off the icons you want to display. 

How is ROI calculated?

If a customer engages with an email, and then it leads to a purchase within 7 days, we attribute that to the ROI figure since Spently influenced the sale. 

Can you design our templates for us?

Yes, our team can design custom templates for your emails, and work with you on a marketing strategy for your business.  Contact us to learn more about this service. 

Is your question not listed here? Send us an email at